Question 1

If my card expires, what should I do?

Accepted Answer

There is no expiration date on the gift card, it stays valid forever.

Question 2

Can I add congratulatory words on my part?

Accepted Answer

Of course! Write your warm greetings to the card recipient, and they will see them when receiving the e-card email. In case of plastic card order, we will enclose a congratulatory text in the package before delivery.

Question 3

Do you have additional packaging available?

Accepted Answer

Of course, we do! Your card is sent in an envelope. We can add a branded gift box to your request. Please check this when placing your order.

Question 4

How do I get my card after ordering online?

Accepted Answer

You can choose between two gift card formats - plastic or electronic - when placing your order. The electronic one will be sent to your mailbox within minutes of payment. The plastic one will be delivered within 2-3 working days, or you can pick it up from the location.

Question 5

What if I don't have enough card funds to cover the game?

Accepted Answer

You can use all the funds from your gift card and pay the missing amount.

Question 6

What if I have more funds on my card than the game's price?

Accepted Answer

Don't worry, as you can always use the remaining funds for your next order.

Question 7

I want to pay by card only for a part of my order, how can I do this?

Accepted Answer

This is possible, call us, and we will help you place the order.

Question 8

Is it possible to use more than 2 cards in one order?

Accepted Answer

This is possible, call us, and we will help you place the order.

Question 9

What happens if I cancel a game paid for with a gift card?

Accepted Answer

Don't worry, all your money will be refunded back to your gift card.

Question 10

How to find out how many funds are left on my card?

Accepted Answer

Check your card balance by scanning the OR code on the back of your card or find the link in the email  you got when you placed your order.

Question 11

What happens after I spend all my money on my card?

Accepted Answer

NoWayOut team runs regular promotions for cardholders. Don't throw away your Gift Card. If you no longer plan to use it - return it to us, and we will send it for recycling.

Question 12

I've purchased a gift card with an extra bonus. For how long will it be valid?

Accepted Answer

An extra bonus has no limit from the moment the card was purchased.

Question 13

I haven't found the answer to my question.

Accepted Answer

Call us or send an email. We’ll be happy to help!

Question 14

Is the gift card personalized?

Accepted Answer

No, anyone can use the voucher card.

Question 15

When will my gift card expire?

Accepted Answer

NoWayOut gift cards are valid for an unlimited period after purchase.

Question 16

What if I've lost my gift card?

Accepted Answer

Please send us an email. We’ll help you to solve this issue.

Question 17

What if I've lost my gift card?

Accepted Answer

Please send us an email. We’ll help you to solve this issue.

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