Question 1

Can we come without a booking?

Accepted Answer

You are always welcome! But we strongly advise you to book in advance to avoid waiting time or even missing a slot to play.

Question 2

My age is 12 yo. Can I play?

Accepted Answer

Sure! You are most welcome!

Question 3

What if I made a booking but can not make it?

Accepted Answer

We understand that things can come up unexpectedly. No worries, just let us know by e-mail as soon as you realize that you can not come and we will reschedule your game to any available slot that is suitable for you.

Question 4

Is it safe to play if I have health related problems?

Accepted Answer

We can not give you a proficient advice on this. Consult your doctor prior coming. Escape rooms is a mix of mental and physical activities sometimes in dark and tiny spaces. People with heart-conditions, physical disabilities, epilepsy, claustrophobia, will find our games difficult or sometimes even impossible to complete. Always keep your health as a priority!

Question 5

Can I leave the room during the game?

Accepted Answer

We never actually lock players in the room. Use the entrance door as an emergency exit. You will find an emergency button next to it.

Question 6

Can I use my digital devices as/or a flashlight if it is dark inside?

Accepted Answer

Digital devices, torches, matches, lighters are not allowed inside. If the part of the game is dark then it meant to be so. If light is required - we will give one to you.

Question 7

How many people can play one game?

Accepted Answer

We limit it to the range of 2-6. Common, you will not play by yourself and more than 6 will ruin your overall experience of escape games.

Question 8

How will you guide us if we are stuck in the room?

Accepted Answer

Our game masters are always there for your assistance. We see you at all the times through surveillance cameras and we also hear you.

Question 9

How old do I have to be to play an escape game?

Accepted Answer

Our School of Magic, Da Vinci and Mission Belvedere rooms are suitable for all ages. For children under 10, an accompanying person is required. Children older than 10 can play alone. The Nun and The Unknown are only suitable for children from 14 years and they must be accompanied by an adult. Teenagers of 16 and above are welcome to play on their own.

Question 10

The number of guests has changed

Accepted Answer

If there are more or less people, mention it to your game master before the game begins. You only have to pay for people who actually come.

Question 11

Do I have to pay for the game in advance?

Accepted Answer

No, you are welcome to reserve and pay at the office with a card or cash.

Question 12

Can strangers join my game?

Accepted Answer

No, all our games are private. You always play with your own team.

Question 13

Do you have lockers?

Accepted Answer

Yes, you are welcome to leave your belongings in the lockers for free.

Question 14

Are escape games suitable for pregnant women?

Accepted Answer

Of course, even pregnant women can play. We can put armchairs into the room at any time.

Question 15

Are the horror games really scary?

Accepted Answer

If you want a game without an actor or not so scary, just let us know before it begins. We will adapt the horror level to each group individually.

Question 16

Can I play with a live actor under 16?

Accepted Answer

Yes, but only with a consent statement from a parents.

Question 17

How can I find you?

Accepted Answer

Look in the contact section of our website.

Question 18

How can I find you?

Accepted Answer

Look in the contact section of our website.

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What happens if I cancel a game paid for with a gift card?

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